What
is Outsourcing?
Outsourcing is a standard business practice,
used in every industry, which involves delegating
work to an outside company. Traditional
outsourcing is broad and undefined; it can
mean hiring anyone to do anything.
What
is Business Process Outsourcing?
Business Process Outsourcing, or BPO, means
working with an outside company to run your
business. BPO vendors take care of non-core
- but essential - business needs and support
functions. BPO is defined as delegating
a business process or function to skilled
and experienced professionals. For example,
an architect firm designs buildings; they
hire an outsourcer to take care of their
payroll, benefits, and technology needs.
By doing so, the designers can maintain
focus on what they do best - create, develop,
and propose building plans.
Benefits:
- Productivity improvement
- Access to expertise
- Operational cost control
- Cost saving
- Improved accountability
- Improved HR
- Opportunity to focus
on core business
General
Acts applicable to a BPO company / unit
with specific reference to a call center:
-
The
Companies Act 1956
-
The
Income Tax Act 1961
-
IT
& ITES ( Information Technology
& Information Technology Enabled
Services ) Policy 2003
-
Bombay
Shops & Establishment Act 1948
-
Compliance
under STPI
-
Labour
Laws
-
Foreign
Exchange Management Act 1999
-
Information
Technology Act 2000
-
Telecom
Regulations
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